Mobile, In-home Massage
Q & A
Answers to your questions!
What does mobile, in-home massage look like with At-Home Therapeutics?
Massage table (or massage chair/mat), linens, music, warm towels and all other needed supplies are brought to you, so you can enjoy a therapeutic and relaxing massage from the comfort and convenience of your own home!
Service area: Campbell River, Black Creek, Quadra Island +
What age must I be to book a massage with At-Home Therapeutics?
If you are under 19 years old, a parent or guardian must be the one to book the massage treatment for you, as well as sign the health history/consent form.
How long are the treatments, and what are the prices?
An additional 15 minutes before and 15 minutes after the massage treatment is needed for setting up, filling out the health history/consent form, the pre-massage intake conversation, as well as providing home-care suggestions and packing/cleaning. Please see price list below (tax included):
Therapeutic Massage | Prenatal Massage | MLD/Manual Lymph Drainage (uses massage table)
- 60 minutes ($120) or 90 minutes ($145)
Hot Stone Massage (uses massage table)
- 60 minutes ($135) or 90 minutes ($165)
Traditional Thai Massage (uses floor mat)
- 60 minutes ($120) or 90 minutes ($145)
Reflexology (uses your own home chair)
- 60 minutes ($85)
Complimentary (free) add-on: Aromatherapy, Cupping Therapy
Descriptions of treatments can be found at the bottom of the "Home" page.
Are treatments covered by insurance?
Certified in massage therapy, though not registered in BC, so treatments are not covered by health insurance.
Do you have gift certificates?
Yes! Gift certificates are available for purchase here.
What are the accepted payment methods?
The following are accepted:
- Debit/credit card
- E-transfer
- Exact change (no extra change on hand)
- Cheque
What should I wear for my massage treatment?
Please note that some treatments such as Traditional Thai Massage (on floor mat), Reflexology (if seated, off massage table), must be done clothed (stretchy, comfortable clothes is encouraged) while Therapeutic Massage, MLD/Manual Lymphatic Drainage, Hot Stone Massage and Prenatal Massage can be done over the skin as the massage table has linens/blanket to cover the body. You will be able to get on/off the table in privacy.
What do I need to know about parking and accessibility to my home/location?
Your home/location is in Campbell River, Black Creek or Quadra Island (please contact if in another area) and nearby parking is needed.
A maximum of 5 steps -or access to a standard-sized working elevator- to reach the treatment area (due to weight/size of equipment) is requested. Access to a sink for hand washing/wetting towels (or filling foot soak bin for reflexology treatment) and a few electrical outlets (for towel warmer, heating sources and hot stone warmer) is also needed, please.
What equipment is used, and how much space is needed in my home/location for mobile massage?
Most treatments require an approximate surface area of: 12ft x 7ft for the massage table, or 10ft x 6ft for the massage mat (Traditional Thai Massage). A massage chair that fits in smaller spaces, is also available upon request.
Reflexology treatments utilize a comfortable seat already in your home - ideally with a way to prop up the feet/legs.
Additional Massage table & chair facts:
- Massage Table: Includes a tilt position option where a part of the table can be manually brought up to allow a seated position, as opposed to lying flat on the back. Manufacturer recommended max working capacity is 750lbs.
- Massage Chair: Manufacturerer recommended max working capacity is 650lbs.
I have pets at home - is that ok?
Some pets are friendly and like to say "HI", some retreat right away, while others may insist on being present around you during the massage treatment for example. Each pet is unique in their reaction to new people in their home and you know them best to discern where it would be good for them to be during the treatment/my arrival. I have no allergies and don't have any concerns with pets if they are safe around visitors and their belongings.
Please note: Pet owners are responsible for their pet(s)'s behaviour around my supplies/equipment which can include -but are not limited to- the use of essential oils and hot surfaces which could possibly be harmful to them if in close contact/ingested.
I have concerns about Covid (or others) and would feel more comfortable if you wore a mask and/or used gloves in the home/during the treatment - is that possible?
Yes, that can be done - please let me know in advance if possible. Please note that even with the best of efforts to reduce the risk of such, it is still possible to come into contact with Covid (or others) upon meeting/during the treatment. Expressing concerns ahead of time can allow for discussing it together, if desired.
What should I do if I need to cancel my massage appointment?
Please see below the cancellation policy:
Cancellation policy (Changes below will be in effect as of November 20, 2025):
Please kindly provide minimum 24 hours notice to cancel/shorten any existing appointment(s) - thank you! It is understood that life can include unexpected events so please find at the end possible alternatives to appointment changes/late cancellations.
Cancellations made with less than 24 hours notice before the scheduled appointment will incur a cancellation fee of 50%-100%* of the appointment cost.
*Not showing up for an appointment without prior notice or cancelling under 3 hours of the appointment time will result in %100 payment of the appointment cost.
*Keeping, but shortening an appointment time-wise, without minimum 24 hours notice will still result in %100 payment of the original appointment cost, in addition to possibly not receiving a treatment if not enough time is left for setting up/taking down and preparation for what is required to provide a mobile massage treatment.
*Repeated cancellation(s) under 24 hours: Illness and emergencies are considered a part of life; please note however that after a repeated cancellation(s) under 24 hours notice, a cancellation fee of 100% of the appointment cost may result, in addition to full and non-refundable payment in advance to secure/complete any desired future appointment(s).
*Please notify At-Home Therapeutics as soon as possible in the case of feeling unwell and needing to cancel/re-schedule, or are unsure about your current health state to discuss if there are possible appointment/treatment modifications that could be made.
Possible alternatives -when feasible- to appointment changes/late cancellations are listed below; please reach out as soon as possible if this is the case to discuss details:
- Please consider finding another who can take over the appointment, or receive it as a gift from you.
- If the appointment was for 2 people at your location and one can’t make it, extending the treatment time of the other may be a consideration.
Thank you for your understanding regarding this cancellation policy.
Got more questions? ☺
Call/Text: 250-300-8071
Email: info@athometherapeutics.ca
